刚才打开信息中心看了，IB同意赔偿直接损失600USD，而间接损失4000USD（我要求IB承担一半的责任2000USD），IB则不愿意赔偿。 如果我同意的话，则要我回复。 一会再仔细看IB的回信。请各位给点意见。
下面是回复的后一部分前面引用了一些合同条款,说明很多是客户的错) Please note that this credit to your account is not an admission of liability under the IB customer agreement. We would like to stress that in future, if you have difficulty to view order status or have doubt on the information displayed on your TWS, it is imperative to contact our customer service immediately through phone / chat so that we can assist and help to manage any open market risk. In addition, it is important to note that we will not be compensating against similar issues that happens in the future. (注:以后如有类似情况,则不再赔偿. ) If this is an acceptable resolution of your complaint, please respond to this e-mail and type "I AGREE" and we will process the credit to your account. By accepting the credit, you agree not to seek further compensation arising from the orders/trades described above. We would like to stress again that in future, if you have difficulty view order status / confirm executions on TWS, it is imperative to contact our customer service immediately through phone / chat so that we can assist and help to manage any open market risk.
it is imperative to contact our customer service immediately through phone / chat so that we can assist and help to manage any open market risk. 我在下面这个case中也一直想表达这样的一个对中文客户的重要建议，出问题时请立刻联络客服。请看帖者重视： 有些愤怒了！ http://www.hylt.net/vb/showthread.php?t=25291 （已锁帖）
我用的一般都是市价委托，即刻成交。 跑到周一的原因，是这样的：周五我作多了60000GBP的多单，周五当即平仓了，后来又开了个50000的多单，拿着过夜。周一看时，变成了10000的空单， 我当即chat问了客服，客服告诉我，是因为周五平仓时的60000卖单，抵掉了我的50000多单，结果就成了-10000的空单了。 间接损失：是指受这事件的影响，以及IB未能及时给我答复，情绪受到了很大的影响，造成了后来操作的持续亏损。 现在已经心情平稳了，操作也顺了。
这个“间接损失”估计很难获得“赔偿”，因为这个难以“鉴定和估价”。有可能争取获得的是这部分——可能因为你“协助”他们“发现并解决”问题而获得一定的“折扣补偿”。 还是“忘记”这些，算一个“经验和教训”吧。。。。。。